Return Policy

What can I return?

You may return most new, unopened, unused, or unworn clothing sold in store or fulfilled by online within 7 days of fulfillment for an exchange or store credit. We do not provide refunds.
All accessories*, intimates, and sale items are final sale. No exchanges.

You may return any of the following items, for any reason for an exchange or store credit:

  • Unworn and non-sale/discounted clothing in its original packaging with tags on

Please note that we cannot accept the return of:

  • Opened items
  • Items without tags
  • Health and personal care products and essential products with broken safety seals
  • Items returned after our 7 day return policy 
  • Items without proof of purchase
  • *Accessories (this includes eye wear, hats, rings, bracelets, necklaces, body jewelry and bags)
  • Bodysuits 
  • Swim products
  • Intimates
*All discounted or sale items are final sale and cannot be exchanged or refunded.

 


How do I make an exchange?

You may exchange any eligible items listed above by the following options below: 
  • In person - Bring your return to our storefront (662 Queen Street West Toronto) during operating hours and we will be more than happy to process it there.
  • Online - visit our returns portal http://akathestore.returnscenter.com or CLICK HERE
  • Schedule Pick Up - service coming soon, not yet available.

 

Shipping fees?

Shipping fees are non-refundable and will not be included in your refund.

The cost of the pre-paid return shipping label will be deducted from the refund amount.

 

When will I get my store credit?

Once your return is received and inspected, we will notify you if your return is accepted or declined. This process may take 1 - 3 business days.
  • Once your return is received and inspected, we will notify you if your exchange is accepted or declined. This process may take 1 - 3 business days
    • If your exchange is accepted, your exchange item will be shipped out to you. Shipping charges will apply*. Alternatively, if you wish for a store credit, the amount will be applied onto an e-gift card sent to your email.
    • If your exchange item is declined, the item will be available for pick up at the store (622 Queen Street West Toronto).